SAP Knowledge Base Article - Preview

3629934 - Some dashboards, visualizations or alerts stopped working in OpenSearch

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

If alerts, dashboards, or visualizations have stopped working and are no longer displaying log metrics, it is necessary to verify the index names that were selected during the configuration.

In mid-April, a global change was deployed which resulted in the names of these indexes being changed.

Examples:
- Before April 17: logs-json-2025.04.15

- After the change: logs-json-000007


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

Kibana, visualization, dashboard, alert, CCv2 , KBA , CEC-SCC-CLA-ENV-LOM , Logging and Monitoring , Problem

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