SAP Knowledge Base Article - Public

3630089 - Data not populating for First Name, Last Name, Address, SSN of form I-9 - Onboarding

Symptom

Data not populating for First Name, Last Name, Address, SSN on section 2 of I-9 form.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. External candidate/Onboardee completed section 1
  2. Hiring manager access section 2 as next step 
  3. First name, last name, address and SSN are missing

Cause

Title is not enabled under Employee Profile data model.

Resolution

In the order to fix this issue make sure Title is enabled under Employee Profile data model, kindly follow these steps:

  1. Access manage business configuration
  2. Under Employee Profile open Standard option
  3. Locate the Title entity and make sure it is enabled
  4. Test with a new candidate or restart current affected candidate.

Dear Support Engineers, please refer to internal memo.

Keywords

onb, obx, form, i9, compliance, onboarding, e-verify, section, hiring, manager, ssn, address, first, name, last , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

Product

SAP SuccessFactors Onboarding all versions