Symptom
Data not populating for First Name, Last Name, Address, SSN on section 2 of I-9 form.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- External candidate/Onboardee completed section 1
- Hiring manager access section 2 as next step
- First name, last name, address and SSN are missing
Cause
Title is not enabled under Employee Profile data model.
Resolution
In the order to fix this issue make sure Title is enabled under Employee Profile data model, kindly follow these steps:
- Access manage business configuration
- Under Employee Profile open Standard option
- Locate the Title entity and make sure it is enabled
- Test with a new candidate or restart current affected candidate.
Dear Support Engineers, please refer to internal memo.
Keywords
onb, obx, form, i9, compliance, onboarding, e-verify, section, hiring, manager, ssn, address, first, name, last , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public