SAP Knowledge Base Article - Public

3630138 - The system-generated break time of Manual Entry is not updated after assigning the temporary work schedule

Symptom

After assigning a Temporary Time Information to the employee, the existing system-generated break time of manual entry is not updated to reflect the new work schedule. 
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

  • SAP SuccessFactors Employee Central - Time Sheet
  • SAP SuccessFactors Time Tracking

Reproducing the Issue

  1. Employee's Clock-Time based work schedule has a Scheduled Working Time of 07:00 -16:00 and a Scheduled Unpaid Break of 12:00 - 13:00. 
  2. When manually creating an attendance record from 07:00 to 16:00, system generates a break from 12:00 to 13:00.
  3. Create a Temporary Time Information to assign new Work Schedule with a Scheduled Working Time of 09:00 - 18:00 and a Scheduled Unpaid Break of 14:00 - 15:00. 
  4. The break is not updated automatically from 12:00 - 13:00 to 14:00 - 15:00 after the shift change. 

Cause

This is the expected system behavior, as the recalculation job does not modify any existing time sheet entries. 
The recalculation job is triggered to update the time valuation result based on the latest work schedule. 

Resolution

In order to update the system-generated break time, please perform a dummy change to the attendance record. 
After the attendance is manually changed, the "Generate Time Sheet" job will be triggered to generate the scheduled break according to the new work schedule.

Note

If the attendance entry is created via External Time Data or Time Events, then the system-generated break will be updated according to the temporary work schedule change. 

If it's required to change current system behavior, please submit an Enhancement requests on the Customer Community Portal at http://community.successfactors.com/ and on the Customer Influence Portal at https://influence.sap.com/successfactors.
For detailed steps on how to raise an enhancement request, please refer to KBA 2090228 - How to Submit Ideas for SAP SuccessFactors Products.

See Also

  • KBA 3616157 - Recalculation cannot correct the logical date according to the new planned working time
  • KBA 2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

scheduled break, planned working time, scheduled working time, temporary work schedule, temporary time information, time sheet, tms, recalculation, time valuation, shift change, clock times, clock time , KBA , LOD-SF-EC-TMS , Time Sheet , LOD-SF-TTR-TMS , Time Sheet , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Time Tracking all versions