SAP Knowledge Base Article - Public

3630333 - Unable to find Business Alerts configuration under Settings

Symptom

You are unable to configure Business Alerts configuration under Settings even after adding the service to your role

Environment

SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to Settings
  2. Go to All Settings
  3. Search for 'Business Alerts'
  4. No result
  5. Now search for 'Users and Control'
  6. Go to Roles
  7. Open a role
  8. You see that sap.crm.service.alertsService is already added under Business Services
  9.  But under App List, sap.crm.businessalertsservice.uiapp.businessAlertsAdmin
    sap.crm.businessalertsservice.uiapp.businessAlertsTypeAdmin is not visible

Cause

sap.crm.service.businessAlertsService is not added under Business Services
 

Resolution

  1. Go to Settings
  2. Go to All Settings
  3. Search for 'Users and Control'
  4. Go to Roles
  5. Open a role
  6. Kindly add sap.crm.service.businessAlertsService under Business Service. Once you add the service, under App Lists:
    sap.crm.businessalertsservice.uiapp.businessAlertsAdmin
    sap.crm.businessalertsservice.uiapp.businessAlertsTypeAdmin will be available

Keywords

Business alert configuration, settings, sap.crm.businessalertsservice.uiapp.businessAlertsAdmin
sap.crm.businessalertsservice.uiapp.businessAlertsTypeAdmin , service , KBA , CEC-CRM-INS , Embedded Insights for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0