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SAP Knowledge Base Article - PreviewSymptom
You notice that a case which was maintained in status "Draft" is not displayed when accessing the case list using the query "All Cases".
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Environment
SAP Service Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Cases, Case, Query, Queries, Draft, Draft Cases, Not Visible, Visible, All Cases, All Irrelevant Draft Cases, All Draft Cases, My Draft Cases, My Teams Draft Cases, V2, Version 2, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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