3630873 - CMS using up to 100% CPU, memory leak, eventual crash on certain Administrative Actions.

Certain actions cause the CMS-Server to increase in Memory size until the Server crashes. 

• Trying to open the AD-Configuration.
  
  • The scheduled AD-Sync continues to run without errors.
• Trying to add members to certain User Groups
• When querying certain Enterprise User Groups through the query Builder
  
  • This does not necessarily cause a crash, but significant memory size increases.
  • We cannot say for certain which specific user groups, this behavior whilst querying "top x"

The following behavior may be experienced after clicking on the Group List in CMC -> Users and Groups, or navigating within the Group Hierarchy, or login with specific users

• CMS may use 25%, 50%, 75% or 100% CPU
• CMS memory usage is indefinitely increasing
• CMS will eventually crash or be killed by OS handling.

• SAP BusinessObjects Business Intelligence (BI) Platform 4.x / 2025
• Windows
• Linux / Unix 

CMS crash, Memory utilization, memory leak, 100% CPU, user group, loop, orphaned , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem