3630905 - KUT Field Value Not Populating from Account To Contact

• KUT field named "XXXX" is created in the Account object.
• Using the Extension Scenario, the field "XXXX" was extended to the Contact Work center.
• When creating a contact using an account, the text value of the field "XXXX" from account is not copied into the Contact.
• The "XXXX" field in the Contact OWL displays the correct text value, however the same field on the Contact TI screen appears blank.

SAP Cloud for Customer

1. Go to Customer Work Center → Account view.
2. Search and open any account.
3. An extension field named "XXXX" is created.
4. Enter text in the "XXXX" field.
5. Extend this field to the contact OWL and Overview.
6. Search and open the contact associated with the Account.
7. Extension field "XXXX" text value is displayed in Contact OWL screen.
8. Open the contact associated with the Account.
9. Extension field "XXXX" is available in Contact header.
10. Notice that the text value is missing in the extension field "XXXX" in the Contact header.

The KUT field value is not transferred from the Account to the Contact header.

 This is the known behaviour, which is classified as limitation in product currently.

Refer to: https://my323575.crm.ondemand.com for additional information on the extension scenario.

sap account id, KUT field, contact creation, c4c limitation, extension scenario, field not copied, contact OWL, contact TI screen, missing text, account object , KBA , LOD-CRM-ACC , Account , LOD-CRM-CON , Contact , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions