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SAP Knowledge Base Article - PreviewSymptom
- Files placed in the inbound folder in XDL are not being decrypted, and consequently, XDL cannot read them;
- Additionally, if any outbound files were expected, they are also not being generated.
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Environment
- SAP SuccessFactors Sales Performance Management
- Incentive Management on Hyperscalers
Product
SAP SuccessFactors Incentive Management all versions
Keywords
files not decrypting, inbound dropbox, sap successfactors, PGP keys, encryption, decryption, ITEM_CODE error, CDLAppException, SFTP, XDL-Go, public key, private key, .pgp suffix, troubleshooting , KBA , CEC-SAL-CDI , Commissions Data Connector , CEC-SAL-COM , Incentive Management , Problem
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