Symptom
In schedule publication default font selection displays 'Verdana' despite changed the font family in SAC
Environment
SAP ANALYTICS CLOUD 2025.8.13
Reproducing the Issue
- Login to SAC
- Go to Calendar > Publication Admin Mode
- Select an event. The right-side panel will appear
- In the email message, change the font of the text
- Save it
Notice: The font will change but the font selection box will by default show "Verdana"
Cause
This is a by design behavior.
Resolution
This is the expected behavior. On updating the settings, data will be updated in backend and dialog will be refreshed. On dialog refresh, it will go back to the default behavior. It is same as in any mail client. e.g. Outlook. Once you send the mail and open compose screen again, whatever changed in font or size settings will be reset to default.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
- https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
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SAP Knowledge Base Article - Public