Symptom
This article explains how the "New User Created",email can be triggered for users who wants to login only via Single Sign-On. (SSO).
Environment
SAP Sales and Service Cloud Version 2
Reproducing the Issue
- Create a new user in the system.
- Send the "New User Created" email to the user.
- Observe that the email template shows only the non-SSO URL link.
Resolution
While creating the user, you can adapt one of the following points:
Option 1: Assign the Security Policy: S_BUSINESS_USER_WITHOUT_PASSWORD.
or
Option 2: If you are assigning a Custom Security Policy, ensure the option "Enable Password Sign-In" is Disabled. (Refer the screenshot).
Then, when the template is triggered, the System URL shown the email will having the link as follows : https://myxxxxxx.crm.cloud.sap/?auth=sso
Keywords
new user created, email template, sso link, single sign-on, modify template, V2 system, security policy, enable password sign-in, SAP Sales/Service Cloud , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem
SAP Knowledge Base Article - Public