SAP Knowledge Base Article - Public

3631132 - You Cannot Delete the Account Note, if it is not Added as the Latest Note

Symptom

When try deleting the account note, you get an error: Only the latest note of type S006 (Account Notes) can be deleted is triggered. 

Environment

SAP Sales Cloud and SAP Service Cloud Version 2.
SAP Sales Cloud Version 2.
SAP Service Cloud Version 2.

Reproducing the Issue

  1. Go to the Account entity and open an Account LMN (where LMN represents the account name).
  2. In the General tab, go to the Notes section.
  3. Using Add button maintain multiple notes of type as Account Notes.
  4. When you try to delete the note which is not the latest note, you get an error: Only the latest note of type S006 (Account Notes) can be deleted. 

Cause

  1. Go to the Settings->All Settings.
  2. Under Data Administration click on the Note Types Assignment.
  3. Search and open the Business Service as an Account.
  4. Here, you can see for the standard note type S006 with Description Account Notes the column Delete Latest Only is checked. This is the reason, you can only delete the latest note within account.

Resolution

Currently, we do not allow to un-check Delete Latest Only within Note Types Assignment of an Account business service so the old notes can also be deleted. 

This is current system behavior.

Keywords

Delete Latest Only, Account Notes , S006  , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions