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3631182 - Agent Performance Management: Email Delivery Failure with "Access denied, sending domain doesn't meet the required authentication level".

Symptom

The email delivered from APM environment failed and the following error was received on the sender mailbox: 

"This is the mail system at host emailhost.callidusondemand.com. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message.

The mail system

<[recipient]>: host
  [host] said: 550 5.7.515
 Access denied, sending domain [your email sender domain] doesn't meet the required authentication level. The sender's domain in the 5322.From address doesn't meet the authentication requirements defined for the sender. To learn how to fix this see: https://urldefense.com/v3/__https://go.microsoft.com/fwlink/p/?linkid=2319303__;!!Ogc0pmb6TgRBGQ!38u3X8Ed46e_6U8Fqo2CGH0xyJ5Rj2GTQQlgcPrD3CbrG131fRfzIGybcKYkYT njobhNUfxlZmCWQwRuT_5nud-1N8UjHWGydi8ko-jN0-lT5GXSFtBkaYpAVFx$  
Spf= Pass , Dkim= Fail, DMARC= Pass".


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Environment

SAP SuccessFactors Sales Performance Management

  • Agent Performance Management

Product

SAP Agent Performance Management all versions

Keywords

ICM, APM, Email delivery, Failure, DKIM, DMARC, Authentication, Access denied, DNS.  , KBA , CEC-SAL-APE , Agent Performance Management , Problem

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