3631217 - [Action Required for DC 82] Impact of DC 23 to DC 82 migration on Recruiting Emails - Recruiting Management

This article describes the impact of the DC23 to DC82 migration on Message Center Recruiting Emails. 

SAP SuccessFactors Recruiting Management 

Impact:

• The Message Center feature within RCM is affected by this migration.

• Any conversations initiated between recruiters and candidates prior to the migration will not reflect replies from candidates if the candidates respond to older email threads.

• Recruiters will not receive candidate replies sent via pre-migration email threads.

Recommended Actions:

• Recruiters should re-initiate the conversation with candidates to ensure communication continuity.

• Alternatively, recruiters can reply to the earlier message in the existing thread. This ensures that candidates receive an updated message with a new communication link, which can then be used for ongoing correspondence.

All new email threads post-migration should have no issues. This change is targeted for Q3 2025. This article will be updated if there are changes with the dates. 

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs. 

3628980 - KSA Migration: DC23 - DC82 - Public-CNI Customer Checklist

2845894 - How to enable/disable Message Center - Recruiting Management

Message Center, DC 23, DC 82, Email, Migration, Emails not seen on Message Center, Candidate replies on Message Center Emails, Message Center Email Issues, No replies on Message Center, Message Center Email Thread, RCM, Recruiting, Post-Migration, DC23, DC82 , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem