SAP Knowledge Base Article - Public

3631481 - Template Placeholders are not Populated

Symptom

After creating a new signature template with assigned placeholders, you create a new email for a contact person using this template.
However, the following fields are not populated: UserMobPhoneNumber, OrganizationEmailID ,OrganizationWebsite, OrganizationHouseNumber

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the Contact ABC ( ABC stand for the Contact ID)
  2.  Create New E-mail
  3. Select signature
  4. Check placeholder assignment in email body and observe: 
    The following fields are not populated
    - UserMobPhoneNumber
    - OrganizationEmailID
    - OrganizationWebsite
    - OrganizationHouseNumber

Resolution

  1. Validate and update your Sales Organization/Department details:

    • Go to the General Tab within the organizational structure.
    • Check and ensure the House Number, Email Address, and Website fields are correctly filled in and up-to-date.

  2. Confirm your employee profile information:

    • Navigate to Administrator.
    • Open the Employee section.
    • Click on Edit.
    • Verify that your mobile number is accurate and current.

Keywords

Org structure, Template , Signature, house number, mobile number, email, employee , KBA , LOD-CRM-SC-TMP , Template , Problem

Product

SAP Cloud for Customer core applications 2505