SAP Knowledge Base Article - Preview

3631482 - Survey Not Automatically Assigned to Visits Due to Routing Rule Activation Timing

Symptom

  • Surveys are not automatically assigned to certain visits despite routing rules being defined.
  • This issue occurs when visits are created before the routing rule is activated.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

survey, visit, routing rules, activation, creation, not assigned , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem

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