3631597 - Candidate not visible on Onboarding dashboard issue

While initiating onboarding from Recruiting, receive the following error:

“An error occurred while saving the HRIS data for the user due to the following reason:
Country/Region Specific XML file does not have format defined for national ID type National Identity Card Number for Country/Region.”

SAP SuccessFactors Onboarding

1. Initial onboarding from Recruiting
2. Checked the business process configured to run as part of onboarding initiation.
3. Error occurs specifically under the step: Validate HRIS Data for user: "Country/Region Specific XML file does not have format defined for national ID type National Identity Card Number for Country/Region XXX."

• The format of the National Identity Card Number being sent from Recruiting (RCM) is different from the format configured in Manage Business Configuration (under natioanlIdCard_XXX).
• This mismatch causes the system validation to fail during onboarding initiation. 

• Please check in Suite Integration Tool what exact National ID value is being sent from RCM.
• Then, in Manage Business Configuration, verify that the field National Identity Card Number under nationalIdCard_XXX is configured to accept that format. If the value has hyphens, update the format accordingly.
• Alternatively, adjust the mapping in RCM to send the value in the expected format.

National Identity Card Number, Country/Region, XML file, Onboarding,  , KBA , LOD-SF-OBX-DBD , Dashboard , Problem