SAP Knowledge Base Article - Public

3631663 - The grant of consent permission failed repeatedly when syncing absences to the calendar in Microsoft Teams > SuccessFactors App on iOS device

Symptom

When using an iOS device to open the Microsoft Teams app and attempting to sync absences to the calendar, a warning appears: "To sync events with your calendar, please grant the necessary permissions first."

Clicking "Continue" indicates that consent has been granted.

However, when selecting an entry to sync to the calendar, the same warning reappears, resulting in a failure to grant permission. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Launch the Microsoft Teams app on iOS device.
  2. Chat with the SAP SuccessFactors app-->Prompt suggestions-->help-->Sync Absences to Calendar
  3. A warning message has appeared: "To sync events with your calendar, please grant the necessary permissions first." -->click Continue
  4. Consent granted
  5. click Absences item-->Sync to Calendar
  6. A warning message has appeared again: "To sync events with your calendar, please ensure the necessary permissions are granted."

Cause

Microsoft did not provide the corresponding token for our micro-service on iOS mobile.

Resolution

This is a known issue that occurs exclusively on iOS devices.  Please contact Microsoft team for further investigation:https://github.com/MicrosoftDocs/msteams-docs/issues/12399

See Also

Time Management Quick Actions in the SAP SuccessFactors App

3603420 - Sync Absences/Holidays to Calendar Fails with 'Need Admin Approval' in Teams - SAP for Me

Keywords

iOS device, Apple device, Microsoft Teams, SAP SuccessFactors, MS Teams, Sync Absences to Calendar, Consent Permissions, Sync Holidays to Calendar, failed, repeatedly , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Problem

Product

SAP SuccessFactors HCM Suite all versions

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