Symptom
When using an iOS device to open the Microsoft Teams app and attempting to sync absences to the calendar, a warning appears: "To sync events with your calendar, please grant the necessary permissions first."
Clicking "Continue" indicates that consent has been granted.
However, when selecting an entry to sync to the calendar, the same warning reappears, resulting in a failure to grant permission.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Launch the Microsoft Teams app on iOS device.
- Chat with the SAP SuccessFactors app-->Prompt suggestions-->help-->Sync Absences to Calendar
- A warning message has appeared: "To sync events with your calendar, please grant the necessary permissions first." -->click Continue
- Consent granted
- click Absences item-->Sync to Calendar
- A warning message has appeared again: "To sync events with your calendar, please ensure the necessary permissions are granted."
Cause
Microsoft did not provide the corresponding token for our micro-service on iOS mobile.
Resolution
This is a known issue that occurs exclusively on iOS devices. Please contact Microsoft team for further investigation:https://github.com/MicrosoftDocs/msteams-docs/issues/12399
See Also
Time Management Quick Actions in the SAP SuccessFactors App
3603420 - Sync Absences/Holidays to Calendar Fails with 'Need Admin Approval' in Teams - SAP for Me
Keywords
iOS device, Apple device, Microsoft Teams, SAP SuccessFactors, MS Teams, Sync Absences to Calendar, Consent Permissions, Sync Holidays to Calendar, failed, repeatedly , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Problem
Product
Attachments
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SAP Knowledge Base Article - Public