SAP Knowledge Base Article - Public

3631720 - Organization Replication from Successfactors to Sales Cloud Version 2

Symptom

You have a requirement to replicate the Organization structure from SuccessFactors to Sales Cloud Version 2.

The business case might be due to the possible repeated activity to update the employee in the respective organization unit. 

Environment

Success Factor

Sales Cloud Version 2

Resolution

There is no replication/integration available for Organizational Structure from Success Factors to Sales Cloud Version 2 (ESM scope).

You can still consume the Rest APIs for Organizational Data (Distribution Channel, Division, and Organizational Unit);

You might refer to the API Schema View published in the SAP API HUB Portal: https://api.sap.com/api/SalesSvcCloudV2_organizationalUnitService/overview

Alternatively, we can import Organizational Units data through Data Impex (e.g. Settings > Data Import and Export > Entity Organizational Unit (Complete Entity))

Keywords

Organizational Structure; Distribution Channel, Division, and Organizational Unit;cns;successfactors;sfsf , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Product Enhancement

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0