SAP Knowledge Base Article - Public

3631736 - No Email notification received when stories or story Bookmarks shared on SAP Analytics Cloud via Email

Symptom

  • No Email notification received when Bookmarks shared on SAP Analytics Cloud  via Email.
  • No Email notification received when stories shared on SAP Analytics Cloud  via Email.

Environment

SAP ANALYTICS CLOUD 

Reproducing the Issue

  1. Login to SAC. 
  2. Open a SAC story. 
  3. Create a bookmark in a story. 
  4. Open the Saved bookmark. 
  5. In the My Bookmarks area, select the bookmark and then select share
  6. Check Email new recipients, then click Share.

Cause

System Notifications in user Profile Settings of the user whom the bookmark was shared to was not checked.

Resolution

  1. Check System -> Administration -> Default Appearance -> Global User Preference settings -> Email Notifications.
  2. Check System Notifications in user Profile Settings of the users whom the bookmark will be shared to.
  3. Re-share the bookmark again.

See Also

Keywords

KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0