SAP Knowledge Base Article - Preview

3631737 - NWA license page doesn't show any licenses

Symptom

NWA License page is not showing any licenses. Also installing fresh licenses is not populating any details.
Default trace error messages indicating issues with license key store, with errors like.:

  • #Warning#com.sap.engine.core.licensing.impl0.LicensingManagerImpl#
    #BC-JAS-COR#kernel.sda#C0000A46646E00100000003A000020F8#297069250000940174com.sap.engine.core.licensing.impl0.LicensingManagerImpl.getSysNo()A7623F9E536C11F0C3BEDFF60A46646E#a7623f9e536c11f0c3bedff60a46646e0#Timeout Event Processor, id [1], invocation [7]#Plain
    Problems getting the system number. Error message: "[Could not get the system number because could not read the store for license keys!]".#
    And
    Internal error: String "ABCD....Z" should start with a four-digit number, but it doesn't.#
    And
    There are illegal data in the license key store.#

While listing license from Telnet, the LIST_LICENSES command is providing the following error:

  • java.lang.NullPointerException: while trying to invoke the method java.util.Vector.size() of a null object loaded from local variable 'v'
            at com.sap.engine.core.licensing.impl0.LicensingManagerImpl.getLicensingInformation(LicensingManagerImpl.java:461)
            at com.sap.engine.services.licensing.LicensingProcessor.getLicensingInformation(LicensingProcessor.java:53)
            at com.sap.engine.services.licensing.shell.ListLicenses.exec(ListLicenses.java:49)
            at com.sap.engine.services.shell.processor.environment.CommandBase.exec(CommandBase.java:132)
            at com.sap.engine.services.shell.processor.Interpreter.applyLineCommand(Interpreter.java:405)
            at com.sap.engine.services.shell.processor.Interpreter.apply(Interpreter.java:153)
            at com.sap.engine.services.shell.processor.Shell.work(Shell.java:161)
            at com.sap.engine.services.shell.processor.managers.ShellProcessThread.run(ShellProcessThread.java:115)
    Lists all installed licenses.
            Usage: LIST_LICENSES


Read more...

Environment

SAP NetWeaver Application Server Java

Product

SAP NetWeaver 7.5 ; SAP NetWeaver Application Server for Java all versions

Keywords

License, NWA, Telnet, license keys, system number, illegal data, license key store, nullpointerexception, configtool , KBA , BC-JAS-COR-LIC , NW AS Java Licensing Service , XX-SER-LIKEY , License keys for SAP systems , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.