SAP Knowledge Base Article - Preview

3631926 - An error is encountered when attempting to save the document generation template with 'Digital Signature' set to 'Applicable'

Symptom

  • Getting below Error while saving the document generation template with digital signature is selected Applicable.
  • Error : The request can’t be processed because there’s a mismatch between the signer’s configuration and the Digital Signature placeholders. Ensure each signer has a corresponding placeholder to continue. 
  • Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  


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Environment

SAP SuccessFactors Employee Central - Document Generation

Product

SAP SuccessFactors Employee Central 2505

Keywords

1H 2025, Document generation, DOCUSIGN_DOCGEN, The request can’t be processed because there’s a mismatch between the signer’s configuration and the Digital Signature placeholders. Ensure each signer has a corresponding placeholder to continue, error, R_SignatureDate1, R_SignatureDate2, R_SignatureDate3, R_Signature1, R_Signature2, R_Signature3, Digital Signature Placeholders in Document Templates, Digital Signatures, Configure Digital Signing for Document Generation , KBA , LOD-SF-EC-DOC , Document Generation , Known Error

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