3632022 - Item rating display issue in Enhanced Search Library page even if "User Can Rate" is turned off

Customer would like to hide the item rating in library. The "User Can Rate" radio is disabled for the item, however, in enhanced search library page, the rating is still displayed for the item.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

SAP SuccessFactors Learning Management

1. Disable the "User Can Rate" radio for an item.
2. Perform an enhanced search for the item in the library.
3. Observe that the rating is still displayed for the item.

It is because the item has been rated by other users before "User Can Rate" is made disabled.

As confirmed by Product Manager, it is a design change in Latest enhance library search.

In order to make sure that a transparent rating is displayed to end users honestly, in latest enhanced library page, the rating will always be displayed as long as it has been rated by users before.

Product Manager also confirmed that the design is open to be changed in future release if the designed is objected by most of the customers.

If admin would like to hide the existing rating, admin need to revise the item.

1. If the revising operation is done via UI page, please disable the "User Can Rate" radio and then revise the item.

2. If the revising operation is done via item connector, please make sure the field "ENABLE_RATING" and "INCLUDE_PREV_REV_RATING" in the feed file is set to "N".

Then the newly revised item will not have rating in enhanced library search page.

Item rating, Enhanced search, User can rate, SAP Successfactors Learning, Library search, Rating display, Integrated learning experience , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Problem