3632171 - IAS Upgrade Stuck " In Progress"

Symptom

You are running the "Initiate the SAP Cloud Identity Services Identity Authentication Service Integration" or "Change SuccessFactors Identity Authentication Service Integration" upgrades as per KBA 2791410 - Integrating SuccessFactors with Identity Authentication IAS through the Upgrade Center - SAP for Me under Upgrade Center page
When checking the upgrade status under "Monitoring Tool for Identity Authentication and Identity Provisioning Migration", you see the status is stuck "In Progress" for more than 24 hours.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Go to "Monitoring Tool for Identity Authentication and Identity Provisioning Migration"
See the status "In Progress" even though the process started more than 24 hours ago

Cause

There are a few reasons for the IAS upgrade being stuck and support team need to check the logs on the backend to confirm it.

Resolution

Please engage support team under LOD-SF-PLT-IAS component with the following information to proceed with investigation:

Company ID affected:
Upgrade process stuck ("Initiate the SAP Cloud Identity Services Identity Authentication Service Integration" or "Change SuccessFactors Identity Authentication Service Integration"):
Screenshot of the Error in the "Monitoring Tool for Identity Authentication and Identity Provisioning Migration":
Migration Upgrade Process ID:

CPS team, please refer to the internal memo section.

Keywords

Identity Authentication Services, IAS Upgrade issue, IAS Upgrade Stuck, Monitoring Tool, Upgrade Center IAS, IAS, long running, In Progress IAS , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem

Product

SAP SuccessFactors HCM Suite all versions