SAP Knowledge Base Article - Public

3632198 - Onboardee person type configuration not respected for homeAddress - Onboarding

Symptom

  • Configuration settings made under Manage Business Configuration for homeAddress are not being respected.
  • When external candidate deletes the address section and then tries to add back the address type section again, the system picks up the EC configuration instead of the configuration set under Onboardee person type configuration.

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Login to the system
  2. Navigate to the Personal Data Collection
  3. Provide Details.
  4. Click on Continue until reaching the Address Information section.
  5. Observe that the mandatory fields are shown as per the configuration set under Onboardee type configuration.
  6. Delete the address section and try adding it back again.
  7. The mandatory fields are not shown as per the configuration set under Onboardee type configuration.

Cause

This is an expected behavior since with initial load the country of address must be pre-populated with country-of-company and based on that the fields configured for Country specific fields address will load along with the fields marked mandatory.

Resolution

On adding a new address, there must be no rule to select the country of address by default. Hence, only the address-type and address country field loads, and on selecting the country, the specific Country Specific Fields Data Model would load.

Keywords

homeAddress, onboarding, SAP SuccessFactors, external candidate, address section, EC configuration, Onboardee person type configuration, downstream integration, mandatory fields, CSF Data Model , KBA , LOD-SF-OBX-DC , Personal Data Collection , How To

Product

SAP SuccessFactors Onboarding