SAP Knowledge Base Article - Public

3632262 - Internal Hire Process Duplicates in Onboarding Dashboard - Onboarding

Symptom

Activated internal hire shows duplicate processes on Onboarding Dashboard.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate internal hire from EC
  2. Observe duplicate internal hire processes appeared simultaneously on Onboarding Dashboard
  3. Go to "Manage Data > Process Trigger", search the process id or application id, there are two process triggers
  4. Process Initiation Type is different. One is "Crossboarding Initiated from Employee Central", another is "Initiated via Rule Function"

Cause

  • After triggering the internal hire from Employee Central, the first internal hire process is automatically generated. 
  • Simultaneously, the business rule with scenario "Trigger onPostSave Events for Job Information" generates the second internal hire process.

Resolution

Disable the business rule with scenario "Trigger onPostSave Events for Job Information".

See Also

Creating a Business Rule to Trigger the Onboarding Process | SAP Help Portal

Keywords

crossboarding, duplicate employees, onboarding dashboard, SAP SuccessFactors, internal hire , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions