SAP Knowledge Base Article - Public

3632287 - Offer Letter Text Overlap in Printed PDF File - Recruiting Management

Symptom

Offer letter text overlaps in the printed PDF file. However, the text displays correctly on the preview page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create an offer letter for a candidate
  2. Use HTML tags in source code to control the format
  3. In the preview page, the offer letter body shows correctly
  4. In the printed PDF file, the text is overlapped

Cause

"line-height" parameter is used in the source code and is set to 0.0.

Resolution

In the Source Code page, locate the incorrect configuration: "line-height: 0.0". 

Remove these line-height parameters to resolve the issue.

Keywords

offer letter, line height, overlap, preview , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions