Symptom
Unable to change Offer Detail Template using business rules when an Offer Approval is already initiated for the candidate
Environment
SuccessFactors Recruiting Management
Reproducing the Issue
- Initiate Offer Approval for a candidate
- Approver rejects the offer approval to change a few details
- Recruiter changes details and re-initiates the offer approval
- The changes made have changed the conditions configured in the Offer Approval rule and a different Offer Detail Template should populate
- Template does not change, it remains the same
Cause
This is an Expected Behaviour
Resolution
You can create a business rule that automatically selects specific offer approval template to use when you want to create an offer approval.
You can only run Rule for Offer Template Selection for new offer approvals, and not for approvals already in process or recently changed.
You can raise an enhancement request for this
2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me
See Also
Keywords
Offer Detail, Offer Approval, Business Rules, Change Template, Revised Offer Approval , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , LOD-SF-RCM-RUL , Recruiting Rule Issues with MDF Platform , LOD-SF-RCM , Recruiting Management , How To
SAP Knowledge Base Article - Public