Symptom
An error occurs when Initiating Onboarding for a candidate in the Candidate Workbench
fingerprint=41b9b82315eaa6f6425ac964a6afbe42eec3b603
Environment
SuccessFactors Recruiting Management
Reproducing the Issue
- Proxy as User
- Go to Recruiting
- Open Job Req
- Select Candidate
- Actions > Initiate Onboarding
- Error occurs with
fingerprint=41b9b82315eaa6f6425ac964a6afbe42eec3b603
Cause
this issue arises from a Number Format Exception when attempting to convert the internal code *** to a long value due to it being 'Null'.
In short, there is a field value missing in a required field in the Job Req Details / Job Application, from where the value is getting pulled to Onboarding
Resolution
Add a value to the Field that has an empty value and is a required field
Keywords
fingerprint=41b9b82315eaa6f6425ac964a6afbe42eec3b603, error, Initiate Onboarding , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-ONB , Onboarding integration , Problem
SAP Knowledge Base Article - Public