SAP Knowledge Base Article - Public

3632692 - Error when Initiating Onboarding - Recruiting Management

Symptom

An error occurs when Initiating Onboarding for a candidate in the Candidate Workbench

fingerprint=41b9b82315eaa6f6425ac964a6afbe42eec3b603

Environment

SuccessFactors Recruiting Management

Reproducing the Issue

  1. Proxy as User
  2. Go to Recruiting
  3. Open Job Req
  4. Select Candidate
  5. Actions > Initiate Onboarding
  6. Error occurs with
    fingerprint=41b9b82315eaa6f6425ac964a6afbe42eec3b603

Cause

this issue arises from a Number Format Exception when attempting to convert the internal code *** to a long value due to it being 'Null'. 

In short, there is a field value missing in a required field in the Job Req Details / Job Application, from where the value is getting pulled to Onboarding

Resolution

Add a value to the Field that has an empty value and is a required field

Keywords

fingerprint=41b9b82315eaa6f6425ac964a6afbe42eec3b603, error, Initiate Onboarding , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-ONB , Onboarding integration , Problem

Product

SAP SuccessFactors Recruiting 2505