Symptom
- During an Agent Lifecycle Management sync to Incentive Management HANA, an error may appear in the processing log: "{"licenseLines":[{"_ERROR_":{"license":"Reference does not exist."}}]}".
- This error indicates a missing field in the source entity configuration.
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Environment
- SAP SuccessFactors Sales Performance Management
- Agent Lifecycle Management on Hyperscalers
Product
SAP SuccessFactors Agent Lifecycle Management 2025
Keywords
Sync Error, Agent Lifecycle Management, Incentive Management, Metadata file, Logical Fields, Source Entity, licenseVerNo missing, Sync Target Search, Sync ID, Processing log error, Source Parent Field Name, Logical Key, Sync Target Entity, PMLICENSELINESVIEW, license field missing, lineOfAuthority , KBA , CEC-SAL-PPO-TITAN , SPM Titan, Ref Architecture and Migration, ALM , CEC-SAL-PPO , Agent Lifecycle Management , Problem
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