3632747 - Contact Not Identified in SAP Outlook Add-in

Symptom

Email address in not identified as contact by the SAP outlook add-in (Groupware Integration). Message 'Nothing to share with SAP Sales Cloud.' is shown.

Environment

SAP Sales Cloud V2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Groupware, Contact, Outlook, Add-in , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To

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