3632747 - Contact Not Identified in SAP Outlook Add-in

Email address in not identified as contact by the SAP outlook add-in (Groupware Integration). Message 'Nothing to share with SAP Sales Cloud.' is shown.

SAP Sales Cloud V2

1. Access SAP Sales cloud v2 system.
2. Go to settings.
3. Open groupware view.
4. Navigate to profiles.
5. Open affected profile.
6. Go to add-in settings tab.
7. Click on manage objects.
8. Add the contact entity and click on apply.
9. Click on 'save and apply profile to all users'.

Groupware, Contact, Outlook, Add-in , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , How To

SAP Sales Cloud and SAP Service Cloud Version 2 1.0