Symptom
The Responsibility Rules "USER_FROM_ADMIN" is set automatically in the template CA_OC_OUTPUT_ITEM_ERROR.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP S/4HANA Cloud public edition
Reproducing the Issue
- Open the My Situations app.
- Open the Situation Type.
- Check the Recipients section.
Cause
The determination of notification recipients is predefined by a rule for this template.
Resolution
- The determination of notification recipients is predefined by a rule for this template. The rule is: If output items that were created that day with errors occur, the administrator is informed. The USER_FROM_ADMIN rule reads the user who needs to be notified.
- Use the OM default team category with the OM_OC team type to create a team with default settings that can be adapted to specific needs. It is also possible to create a custom team. For more information, refer to: Teams.
See Also
Keywords
situation handling, USER_FROM_ADMIN, email notifications, sap s/4hana cloud, responsibility management, CA_OC_OUTPUT_ITEM_ERROR, unintended recipients, notification rule , KBA , CA-GTF-RM , Responsibility Management , CA-SIT , Situation Handling , Problem
SAP Knowledge Base Article - Public