SAP Knowledge Base Article - Public

3633088 - Automatic Responsibility rule configuration for Template "CA_OC_OUTPUT_ITEM_ERROR" SAP S/4HANA Cloud Public Edition

Symptom

The Responsibility Rules "USER_FROM_ADMIN" is set automatically in the template CA_OC_OUTPUT_ITEM_ERROR.

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Environment

SAP S/4HANA Cloud public edition

Reproducing the Issue

  1. Open the My Situations app.
  2. Open the Situation Type.
  3. Check the Recipients section.

Cause

The determination of notification recipients is predefined by a rule for this template.

Resolution

  • The determination of notification recipients is predefined by a rule for this template. The rule is: If output items that were created that day with errors occur, the administrator is informed. The USER_FROM_ADMIN rule reads the user who needs to be notified.
  • Use the OM default team category with the OM_OC team type to create a team with default settings that can be adapted to specific needs. It is also possible to create a custom team. For more information, refer to: Teams.

See Also

Refer to: Output Item Processing Error | SAP Help Portal 

Keywords

situation handling, USER_FROM_ADMIN, email notifications, sap s/4hana cloud, responsibility management, CA_OC_OUTPUT_ITEM_ERROR, unintended recipients, notification rule , KBA , CA-GTF-RM , Responsibility Management , CA-SIT , Situation Handling , Problem

Product

SAP S/4HANA Cloud Public Edition all versions