SAP Knowledge Base Article - Public

3633156 - Follow up survey notification sent to manager as To instead of CC

Symptom

Follow up survey notification (FollowupEvaluationAssignmentNotification) to the manager is sent as To instead of CC.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning Administration 
  2. Run the Course Feedback and Follow-Up Surveys Email Notification automatic process 
  3. Notice that the Follow Up Survey notification was sent to the manager as To instead of CC of the user notification.

Resolution

The reported behavior is expected in the Learning system, the emails sent from the APM are sent as individual emails, hence why it is not sent as CC to the manager.

Keywords

learning, lms, notification, follow up, survey, manager, cc, to, copy, copied, FollowupEvaluationAssignmentNotification, Course Feedback and Follow-Up Surveys Email Notification, apm , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-EVA , Surveys , Problem

Product

SAP SuccessFactors Learning all versions