SAP Knowledge Base Article - Preview

3633298 - Email Channel Access Control Based on Organizational Units

Symptom

  • Administrators and employees require the ability to control and access email channels based on organizational units.
  • Without such control, employees may have access to all channels, which could lead to unauthorized email usage. 


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Product

SAP Service Cloud Version 2 all versions

Keywords

email channel, access restriction, organizational unit, admin access, non-admin access, role-based access, Service Cloud V2, channel permissions , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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