Symptom
- Administrators and employees require the ability to control and access email channels based on organizational units.
- Without such control, employees may have access to all channels, which could lead to unauthorized email usage.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Service Cloud Version 2 all versions
Keywords
email channel, access restriction, organizational unit, admin access, non-admin access, role-based access, Service Cloud V2, channel permissions , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem
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