SAP Knowledge Base Article - Preview

3633752 - Incoming Email Does Not Create New Case – You can only mark the case as relevant, add notes and attachments for an irrelevant case in 07 (Draft) status

Symptom

  • An incoming email is successfully delivered to a configured and active email channel, but no new Case is created in SAP Sales and Service Cloud.
  • Error message: "You can only mark the case as relevant, add notes and attachments for an irrelevant case in 07 (Draft) status. Check your request and try again."


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Environment

SAP Sales and Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

incoming emails, valid email channel, case creation, sap service cloud version 2, error message, irrelevant case, draft status, configuration, automatic case creation, email-to-case process, You can only mark the case as relevant, add notes and attachments for an irrelevant case in 07 (Draft) status. Check your request and try again. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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