SAP Knowledge Base Article - Public

3633774 - Import Job Fails in SAP Analytics Cloud with Error: "Failed to Call SAP Analytics Cloud Agent"

Symptom

  • When running an import job in SAC, the following errors occurs:
    • "Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running. Configured correctly and is reachable from the SAP Cloud Platform Cloud Connector."
    • "Unable to connect to backend system in SAP Cloud Connector (SCC). Check the configuration on SCC and ensure correct." 
  • The Cloud Connector logs contain the following error:"#Unable to open connection to backend system: Connection refused: no further information: localhost/XXX.X.X.X:XXXX"

Environment

SAC Analytics Cloud.

Reproducing the Issue

  1. Log in to SAC.

  2. Open the relevant model.

  3. Navigate to Data Management > Import Jobs.

    >> Observe the error in the job: "Failed to call SAP Analytics Cloud agent. Please contact your administrator to ensure that SAP Analytics Cloud agent is running"

Cause

SAC is unable to connect to the Cloud Agent.

Resolution

Restart Cloud agent and tomcat.

Keywords

SAC, SCC, Cloud Connector, Cloud Agent, Tomcat, Import Job  , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud 1.0