SAP Knowledge Base Article - Preview

3634177 - Product images do not load when the "Optimize images" option is activated - SAP Emarsys

Symptom

When the "Optimize images" option is enabled at Product Catalog options in Predict Data Sources, the product images' URL from the catalog uploads are changed and a new prefix is added. After that, the images do not load anymore.


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Environment

SAP Emarsys

Product

SAP Emarsys all versions

Keywords

optimize images, endpoint request timed out, image URL, gateway timeout, bad request, zoom image, SAP Emarsys, ScarabBot, Predict IPs, image optimization, allow list, whitelist, white list , KBA , CEC-EMA-PRE , Predict , CEC-EMA-EM , Email , Problem

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