3634260 - User does not Receive E-mail from Supplier Invoice Clarification Request

You are creating a clarification request for a Supplier Invoice, however the recipient user dos not receive an e-mail notification regarding this task, even though the user is subscribed to all tasks within the Supplier Invoicing section.

SAP Business ByDesign

To check the user subscriptions:

1. Go to the Home work center.
2. Enter the Work view.
3. Click on the Subscribe to Tasks button.
4. Scroll until the Supplier Invoicing section

Here, the user is subscribed to all tasks.

To trigger the clarification request:

1. Go to the Supplier Invoicing work center.
2. Enter the Invoices and Credit Memos view.
3. Open an invoice document.
4. Click on the New button.
5. Click on Clarification Request.
6. Enter the Recipient user, Subject and Notes.
7. Click on the Save and Close button.

After creating the clarification request, the recipient user does not receive the e-mail notification.

The user is not subscribed to the Clarification tasks inside the Home section.

In order to properly subscribe to receive e-mails from Supplier Invoice Clarification Requests, please follow the below steps:

1. Go to the Home work center.
2. Enter the Work view.
3. Click on the Subscribe to Tasks button.
4. Expand the Home section.
5. Expand the Common Authorizations for Users section.
6. Mark the checkbox for "<Clarification: Description of the Object>".
7. Click on the Save and Close button.

Business Task, Notification, Inbox, email , KBA , SRD-HR-PAD , Personnel Administration , Problem