SAP Knowledge Base Article - Preview

3634274 - Login failure in SAP Enable Now - "There was an error when authenticating against the external identity provider"

Symptom

Login failure in SAP Enable Now with error message: "There was an error when authenticating against the external identity provider: The user account must be pre-created. Please contact your system administrator."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Enable Now - Manager [Cloud version]

Product

SAP Cloud Identity Services all versions

Keywords

login failure, sap enable now, authentication error, external identity provider, cis identity provider, sso configuration, migration, neo to kyma, saml attributes,  , KBA , KM-SEN-MGR , SAP Enable Now - Manager , Problem

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