3634355 - [Known Error] Manager Changes in EC Do Not Update Completed Onboarding Process and I-9 Reverification Task is Assigned to Incorrect Manager - Onboarding

• I-9 Reverification task is assigned to incorrect manager when a manager update is made in EC and the Onboarding process is completed.
• This issue is only for completed onboarding process, an open onboarding process does not have this problem.

SAP SuccessFactors Onboarding

1. Go to Onboarding, search for completed onboarding for employee.
2. Click on the spotlight card and go to All Actions.
3. Select Change Job and Compensation Info.
4. Change the Supervisor and Save.
5. Refresh the screen, search for this employee again.
6. Supervisor is not updated in Onboarding.

This is a Known Issue.

The fix for this issue is planned to be deployed on 1H 2026 release.

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround:

Trigger I-9 Flow in Manage Data to "Correct I-9 Reverification". 

Reference guide: Creating a Task to Correct USCIS Form I-9

• Creating a Task to Correct USCIS Form I-9
• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs

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