Symptom
The Correct Form I-9 Section 1 task triggered via Manage Data shows "Task Completed" when the employee clicks on the tile on the home page.
Environment
SAP SuccessFactors Onboarding
Cause
- Move the mouse on the home page card to notice the link at the bottom of the page redirecting to onboarding process id.
- Go to Manage Data >> Process and search with the process id
- As the process status is completed and tasks status is closed, when the candidate is redirected to the page, it shows all completed.
Resolution
Let the candidate go to the To-do task, which will redirect to the compliance object directly, where he or she can process the I9 section 1 task.
Keywords
correct form I-9, task completed, SAP SuccessFactors Onboarding, compliance tile, E-Verify, overdue task, manage data, I-9 correction, process ID, compliance object, home page card, task status closed, I-9, I9, section 1, , KBA , LOD-SF-OBX-EVF , Everify , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public