SAP Knowledge Base Article - Public

3634464 - correct form I-9 task shows "Task Completed" without completion

Symptom

The Correct Form I-9 Section 1 task triggered via Manage Data shows "Task Completed" when the employee clicks on the tile on the home page.

Environment

SAP SuccessFactors Onboarding

Cause

  1. Move the mouse on the home page card to notice the link at the bottom of the page redirecting to onboarding process id.
  2. Go to Manage Data >> Process and search with the process id
  3. As the process status is completed and tasks status is closed, when the candidate is redirected to the page, it shows all completed.

Resolution

Let the candidate go to the To-do task, which will redirect to the compliance object directly, where he or she can process the I9 section 1 task.

Keywords

correct form I-9, task completed, SAP SuccessFactors Onboarding, compliance tile, E-Verify, overdue task, manage data, I-9 correction, process ID, compliance object, home page card, task status closed, I-9, I9, section 1, , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding all versions