SAP Knowledge Base Article - Preview

3634583 - Unable to Activate Microsoft 365 Shared Mailbox in CX AI Toolkit

Symptom

You are encountering an error while configuring the Microsoft Office365 (Shared Mailbox) integration in the SAP CX AI Toolkit.

Additionally, the main settings page displays the following error:

  • "There was an error while loading Microsoft Office365 (Shared Mailbox) data sources. Trace ID: f829d1a4-7c3e-4b92-bd0a-31f86e9d5c21"
  • "There was an error while testing shared mailbox access. Trace ID: f829d1a4-7c3e-4b92-bd0a-31f86e9d5c21. Please contact support if you require further assistance."

NOTE: The trace ID figured in this example is an example it will be different for each case.


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Environment

CX AI Toolkit

Product

SAP CX AI Toolkit 1.10.0 all versions

Keywords

KBA , CEC-AIT , SAP CX AI Toolkit , Problem

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