SAP Knowledge Base Article - Preview

3634732 - Unable to update description field based on the note ID created - SAP Sales and Service Cloud Version 2

Symptom

  • Creating notes via /note-service/notes works as expected.
  • Creating a case with an associated note successfully reflects the note content.
  • However, performing a PATCH update on the case to modify the description content does not update the corresponding note.
  • Attempting to PATCH the case using a new noteId fails with the following error:
    • Validation failed: INVALID_ARGUMENT: Note type cannot be created S001. Maximum allowed notes exceeded.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Keywords

note creation, case creation, PATCH update, validation error, INVALID_ARGUMENT, note type S001, allowed notes exceeded, SAP Sales Cloud Version 2, description field update, API hub case service , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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