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SAP Knowledge Base Article - PreviewSymptom
After updating a case via CX AI Toolkit Service Classification Agents playground, the user showed on the changes tab is the one testing the agent, not the configured technical user for CX AI Toolkit.
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Environment
- SAP CX AI Toolkit
- Sales and Service Cloud V2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
KBA , CEC-AIT-CRM , Sales/Service AI Tools, Meetings, Email, and Scheduling , Problem
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