Symptom
Extension fields are missing for selection as control field although they are available as code to restrict.
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to settings.
- Open Code list restriction view.
- Click on + button.
- Select any as business entity e.g. Opportunity.
- Click on the control field dropdown.
- Notice some extension fields are not shown.
Resolution
The Control field will have the fields from the Root level (for example the Opportunity), but not from the sub root levels like item, competitor etc. The Code to restrict will have the fields from both the levels (root and sub-root).
Keywords
Code list restriction, CLR, Extension field, Custom field, Control field , KBA , CEC-CRM-CLR , Code List Restrictions for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
SAP Knowledge Base Article - Public