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SAP Knowledge Base Article - PreviewSymptom
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
You want to send phone call interaction data from an external system to SAP Service Cloud so that it appears in the Agent Desktop Timeline.
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Environment
- Agent Console Add-on (SBS)
- SAP Service Cloud V1 (C4C)
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Keywords
Agent Desktop, PhoneCall API, Cloud Native, CTI, x-sap-crm-token, SBS token, Timeline Interaction, Postman, curl, Insomnia, REST client , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem
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