3635360 - How to Hide Standard Note Type "S000 – Default" from the Case Entity in SAP Service Cloud Version 2

• Users cannot remove or deactivate the standard note type "S000 – Default" from Case records.
• The note type appears under the Notes section (General tab) of the Case entity.
• Configuration is controlled via All Settings > Data Administration > Note Type Assignment.
• The note type causes confusion and does not align with the customer’s business processes.
• Business requests the ability to hide the "S000 – Default" note type from users.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

1. Navigate to the Note Type Assignment screen under All Settings > Data Administration > Note Type Assignment.
2. Observe the standard note type "S000 – Default" assigned to the "Case" business object.
3. Attempt to update, delete, or deactivate the note type; actions are unavailable and appear grayed out or restricted.

• Standard note types cannot be deleted or deactivated directly.
• Configuration

1. Refer to the SAP documentation on Code List Restrictions (CLR) to hide the note types in Case UI based on Case Type or another relevant field.
2. Follow the instructions provided in the link: Code List Restrictions Documentation
   1. Set:
      • Business Object: Case
      • Field: Note Type
   2. Define applicable conditions (e.g., based on business roles).
   3. Exclude the note type "S000 – Default" from allowed values.
   4. Save the restriction and assign it to the relevant business roles.
3. Once applied, users under the restricted roles will no longer see the note type in the UI.

• Refer to the "Creating Code List Restrictions" for detailed guidance.
• 3475822 - Process for Adding a Standard Note Type to Case via API

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