SAP Knowledge Base Article - Preview

3635360 - How to Hide Standard Note Type "S000 – Default" from the Case Entity in SAP Service Cloud Version 2

Symptom

  • Users cannot remove or deactivate the standard note type "S000 – Default" from Case records.
  • The note type appears under the Notes section (General tab) of the Case entity.
  • Configuration is controlled via All Settings > Data Administration > Note Type Assignment.
  • The note type causes confusion and does not align with the customer’s business processes.
  • Business requests the ability to hide the "S000 – Default" note type from users.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Service Cloud Version 2 all versions

Keywords

standard note type, S000, SAP Service Cloud Version 2, Case entity, Note Type Assignment, hide note type, deactivate note type, Code List Restrictions, CLR, operational confusion, risk of misuse , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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