SAP Knowledge Base Article - Public

3635371 - When a new source type filter is added, it does not become visible until a learning type filter is selected.

Symptom

After adding a new source type, it does not appear in the enhanced search filters during browsing until a learning type is selected.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Under Learning > Browse Library
  2. In Source type filters the newly create option is not showing
  3. Select an option from learning type filters for example online
  4. The newly created source filter is showing 

Cause

Engineering has confirmed that the behavior of the new source value not displaying during browsing is by design when there are over 30,000 search results.

Resolution

Due to the large volume of search data, the system only considers the first 30,000 results to determine the filters. If the results associated with the newly created source are positioned beyond the first 30,000 results, the filter will not appear in the initial browse view.

However, once a filter (such as "Online") is applied, the results are reduced to fewer than 30,000, and the newly created source filter becomes visible. 

For more details, please refer to the following help documentation:
Understanding Learning Home Page - Browse Library Feature for Enhanced Search

Keywords

 enhanced search filters, learning type, sap successfactors learning, new courses, browse library, source filter, visibility issue , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , Problem

Product

SAP SuccessFactors Learning all versions