SAP Knowledge Base Article - Preview

3635435 - Approval Button Is Not Available In The Email When It Is Triggered Through The Sales Contract Process

Symptom

  • Upon triggering the approval process for a sales contract in the SAP C4C system, the corresponding notification emails received in Outlook do not display the expected action buttons such as "Approve" or "Send Back for Revision".
  • Users are required to log in to the SAP C4C system to perform approval actions, which is not aligned with the expected functionality.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2505

Keywords

contract, approval via e-mail, email, approval, sales quote, opportunity, SAP Cloud for Customer, Sales Contract. , KBA , LOD-LE-COP , Contract Processing , LOD-LE-COP-SLS , Sales Contract , Problem

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