3635478 - How to Proceed When No Active S-User or IT Contact Exists in SAP Business ByDesign Tenant

There is no IT contact assigned in the tenant in the Service Control Center (SCC) work center, and no active S-User is available.

Or

IT contact assigned in the tenant is no more valid and requirement is to create a new IT Contact.

SAP Business ByDesign

The user who was assigned as the S-User is either inactive or retired. As a result, there is no active S-User account. Also, there is no Super or Cloud Administrator available who can manage user roles or assign CSNS notification.

To create a new IT Contact and enable Cloud System Notification Subscriptions (CSNS) for receiving important SAP notifications, follow the below steps.

First create a new IT Contact in Service Control Center by referring KBA 2101230 - How To Create a Commercial Contact , IT Contact or SAP Store Buyer contact

If a S-User is going to retire, it is recommended to create a new S-User by referring KBA 1271482 - How does an administrator create or delete S-user IDs?

CSNS notification can be enabled by S-User, Super and Cloud Administrators. For more details, refer to this KBA

KBA 2900069 - How S-users manage their own Cloud Notification subscriptions

KBA 2896942 - How Super and Cloud Administrators manage Cloud Notification subscriptions for other users

If the S-User is no longer active.

Then user can create a new IT Contact in Service Control Center and provide below details to create the S-User

  - Customer  
  - First Name
  - Name
  - Email address
  - Language

S-User credentials will be sent to IT Contact.

No IT contact, no s-user, create s-user, Enable CSNS Notification without s-user , KBA , SRD-CC-CI-CCS , ByD Service Control Center , Problem