SAP Knowledge Base Article - Preview

3635485 - map view account filter functionality and missing account display in SAP Sales Cloud mobile app

Symptom

  • The "My Accounts" filter in the map view lacks options for further filtering, such as administrative or user-specific filters. Accounts with incomplete address information, like missing house numbers, are excluded from the map view.
  • Map view scaling fails to align with the user's current location and instead displays a broader area, such as entire countries


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Environment

SAP Sales and Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

map view, account filter, missing account, incomplete address, latitude longitude, scaling issue, SAP Sales Cloud mobile app, geocoding API, map functionality, My Accounts filter, admin filters, user filters, account display issue, map scaling fix. , KBA , CEC-CRM-MOB-IPH , iPhone Native App for SAP Sales/Service Cloud , Known Error

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