SAP Knowledge Base Article - Public

3635485 - map view account filter functionality and missing account display in SAP Sales Cloud mobile app

Symptom

  • The "My Accounts" filter in the map view lacks options for further filtering, such as administrative or user-specific filters. Accounts with incomplete address information, like missing house numbers, are excluded from the map view.
  • Map view scaling fails to align with the user's current location and instead displays a broader area, such as entire countries

Environment

SAP Sales and Service Cloud Version 2

Reproducing the Issue

  1. Go to the Account section in the SAP Sales Cloud mobile app.
  2. Open the Map view.
  3. Observe that only the "My Accounts" category is available in the filter.
  4. Attempt to locate an account with incomplete address information (e.g., missing house number) on the map.
  5. Notice that the map scaling defaults to a large area instead of focusing on the user's current location.

Cause

  • Incomplete address information, such as a missing house number, prevents the Apple geocoding API from returning the necessary latitude and longitude coordinates to display the account on the map.
  • The scaling logic for the map view has not been set up to default to the user's current location.

Resolution

  • For accounts missing latitude and longitude coordinates:

    Add the exact latitude and longitude values directly to the account's master data. This ensures the account is consistently displayed on the map without relying on the Apple geocoding API.


  • For map view scaling:

    Update the SAP Sales Cloud mobile app to the latest version available in the App Store. This version includes a fix to ensure the map view scales to the user's current location when opened.
  • For additional filtering options in the map view: Submit an influence request for the required functionality via the SAP Influence Portal at SAP Sales and Service Cloud Version 2 Influence Portal.

        Keywords

        map view, account filter, missing account, incomplete address, latitude longitude, scaling issue, SAP Sales Cloud mobile app, geocoding API, map functionality, My Accounts filter, admin filters, user filters, account display issue, map scaling fix. , KBA , CEC-CRM-MOB-IPH , iPhone Native App for SAP Sales/Service Cloud , Known Error

        Product

        SAP Sales Cloud and SAP Service Cloud Version 2 all versions